Lauren's Portfolio

Hi, I’m Lauren Miller—UX Researcher & Product Strategist.

I specialize in uncovering deep user insights that drive impactful product decisions. With a background in fintech, service design, and user research enablement, I blend strategy and human-centered design to create seamless, intuitive experiences. My work empowers teams to move fast, test constantly, and build products that truly resonate.

Let’s connect and create something great.

Senior Manager, UX Research @

Charles Schwab Digital Actions for Advisor Services

Optimizing the Pledged Asset Line (PAL) at Charles Schwab: A Research-Driven Strategy That Increased Adoption & Client Retention

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UX Research @

USAA Design Thinking Enablement Team for the Chief Design Office

Transforming Credit Card Debt Relief at USAA: A Research-Driven Approach to Financial Empowerment

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UX Research @

ISACA Freelancer Consultant

Enhancing the ISACA Tech Licensing Platform: A Research-Driven Strategy for User-Centric Growth

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Competitive Intelligence Strategist @ Cox Business Pricing and Architecture team

Expanding Cox Business into Security Solutions: A Competitive Research-Driven Strategy

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Let's Connect

Please reach out for a walk through or more.