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Lauren's Portfolio

Hi, I’m Lauren Miller—UX Researcher & Product Strategist.

I specialize in uncovering deep user insights that drive impactful product decisions. With a background in fintech, service design, and user research enablement, I blend strategy and human-centered design to create seamless, intuitive experiences. My work empowers teams to move fast, test constantly, and build products that truly resonate.

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Let’s connect and create something great.

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Senior Manager, UX Research @

Charles Schwab Digital Actions for Advisor Services

Optimizing the Pledged Asset Line (PAL) at Charles Schwab: A Research-Driven Strategy That Increased Adoption & Client Retention

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UX Research @

USAA Design Thinking Enablement Team for the Chief Design Office

Transforming Credit Card Debt Relief at USAA: A Research-Driven Approach to Financial Empowerment

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UX Research @

ISACA Freelancer Consultant 

Enhancing the ISACA Tech Licensing Platform: A Research-Driven Strategy for User-Centric Growth

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Competitive Intelligence Strategist @ Cox Business Pricing and Architecture team

Expanding Cox Business into Security Solutions: A Competitive Research-Driven Strategy

Let's Connect 

Please reach out for a walk through or more. 

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